In-product chat and tickets — available on every plan
Click Get help in the bottom-left corner of MCP Manager to reach the team directly, either through live chat or by submitting a ticket. Use whichever fits the moment — chat for a quick question, a ticket when you want a record to reference later. Response times are generally same-day, and typically land within minutes to a few hours during NYC business hours. For customers in Europe, support is generally available as early as 7am NYC time, and for customers in APAC, support is often available as late as 11pm ET, extending meaningfully into the region’s business day. As our customer base continues to grow globally, we’re expanding support hours to cover more time zones — so coverage outside NYC business hours will keep improving as we scale.Enterprise and higher: a direct line to the team
Organizations on Enterprise plans and above get a step up in immediacy and continuity, on top of everything above:- A dedicated Slack channel, shared between your team and ours, for realtime access to MCP Manager’s highest tier of support. This channel is monitored by our VP of AI / Chief AI Officer (CAIO) — the same executive accountable for the product’s direction has direct visibility into how it’s running for you.
- A dedicated relationship with a named member of the MCP Manager team, so you’re not re-explaining your setup, your rollout, or your constraints to a new person every time you reach out.
Our highest Enterprise tiers: direct executive access
Organizations on our highest tiers of Enterprise plans also maintain direct contact with our VP of AI / CAIO — not routed through a queue — for the strategic conversations that come with running MCP Manager at the center of an AI governance program. This commonly includes the option to schedule semi-annual business reviews: a standing session to walk through how the platform is being used, what’s changed, and what’s coming next, so your rollout keeps pace with both your needs and the product’s roadmap.Further reading
Uptime & Maintenance Plan
How MCP Manager handles deployments, planned maintenance, and status communication.
Enterprise Strategy & Lockdown
Where MCP Manager fits in an enterprise AI control stack and how to lock it down.