> ## Documentation Index > Fetch the complete documentation index at: https://docs.mcpmanager.ai/llms.txt > Use this file to discover all available pages before exploring further. # Product Support > How to get help with MCP Manager: the in-product chat and ticket system available on every plan via the Get help tab, and the dedicated Slack channel, relationship, and executive access available on Enterprise and higher-tier plans. Every MCP Manager plan comes with responsive, human support — what changes by plan is the channel and how close you sit to the team building the product. ## In-product chat and tickets — available on every plan Click **Get help** in the bottom-left corner of MCP Manager to reach the team directly, either through live chat or by submitting a ticket. Use whichever fits the moment — chat for a quick question, a ticket when you want a record to reference later. Response times are generally **same-day**, and typically land within **minutes to a few hours** during NYC business hours. For customers in Europe, support is generally available as early as **7am NYC time**, and for customers in APAC, support is often available as late as **11pm ET**, extending meaningfully into the region's business day. As our customer base continues to grow globally, we're expanding support hours to cover more time zones — so coverage outside NYC business hours will keep improving as we scale. ## Enterprise and higher: a direct line to the team Organizations on **Enterprise plans and above** get a step up in immediacy and continuity, on top of everything above: * **A dedicated Slack channel**, shared between your team and ours, for realtime access to MCP Manager's highest tier of support. This channel is monitored by our **VP of AI / Chief AI Officer (CAIO)** — the same executive accountable for the product's direction has direct visibility into how it's running for you. * **A dedicated relationship** with a named member of the MCP Manager team, so you're not re-explaining your setup, your rollout, or your constraints to a new person every time you reach out. ## Our highest Enterprise tiers: direct executive access Organizations on our highest tiers of Enterprise plans also maintain **direct contact with our VP of AI / CAIO** — not routed through a queue — for the strategic conversations that come with running MCP Manager at the center of an AI governance program. This commonly includes the option to schedule **semi-annual business reviews**: a standing session to walk through how the platform is being used, what's changed, and what's coming next, so your rollout keeps pace with both your needs and the product's roadmap. ## Further reading How MCP Manager handles deployments, planned maintenance, and status communication. Where MCP Manager fits in an enterprise AI control stack and how to lock it down.